Privacy Policy

1. Information We Collect

When you sign up for service or contact us, we may collect the following personal information:

• Your name, email address, and phone number
• Your service address and delivery preferences
• Your garment preferences, service history, and special care instructions
• Payment information (processed securely through our payment partner — we do not store full card numbers)
• Communications you send us by email, text, or through our website forms

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, referring URL, and pages viewed. This information is used solely to improve our website and services.

2. How We Use Your Information

We use the information we collect to:

• Set up and manage your laundry and dry cleaning service account
• Schedule and confirm pickups, deliveries, and service appointments
• Contact you during your preferred contact window to discuss your service
• Send order confirmations, service updates, and account notifications
• Maintain your garment care history and preferences through our client portal
• Process payments for services rendered
• Respond to questions, requests, and customer service inquiries
• Improve our website, services, and customer experience
• Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Ever.

3. How We Share Your Information

We only share your personal information in the following limited circumstances:

• Service Providers: We work with trusted third-party vendors (such as our client portal provider SMRT and payment processors) who assist in delivering our services. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect the safety and rights of Wash, our employees, or our customers.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified if this occurs.

4. Your Garments & Personal Property

We treat every garment entrusted to Wash with the utmost care. All items undergo our 8-step inspection process. In the unlikely event of damage or loss, we will contact you promptly and work to resolve the matter in accordance with our satisfaction guarantee.

We do not share information about your garments, wardrobe history, or household items with any third party except as required to deliver our services (e.g., our route drivers and facility staff on a need-to-know basis).

5. Data Security

We take the security of your personal information seriously. We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes secure encrypted connections on our website (HTTPS) and restricted access to your account information.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Text Message Communications

When you provide your phone number and sign up for service, you consent to receive text messages from Wash regarding your service setup, pickup and delivery confirmations, and account updates. Message and data rates may apply. You may opt out of text communications at any time by replying STOP to any message or by contacting us directly.

We do not share your phone number with third-party marketers.

7. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device. You may disable cookies through your browser settings, though some features of our website may not function properly as a result.

We do not use cookies to serve third-party advertising or sell your browsing data to advertisers.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at the information below. We will respond within a reasonable timeframe.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: